Get ISO/IEC 27108 Compliant
Cloud Privacy Controls (ISO-aligned) is as much an evidence problem as it is a policy problem. Teams fail when controls exist, but proof is scattered, outdated, or inconsistent.
Neutral Partners helps you scope what matters, implement practical controls, and build an evidence package reviewers, customers, and internal stakeholders can trust.
At a Glance
- Best for: Cloud services processing PII in multi-tenant or shared environments
- Works with: ISO/IEC 27018 and ISO/IEC 27017; supports broader privacy programs
- Outcome: Cloud privacy controls with mapped evidence for customers and auditors
- Focus: Shared responsibility, processor safeguards, and cloud-ops proof
- Common failure point: Assuming cloud provider compliance equals your compliance
If you want a plan you can execute, start with a short working session.
Book a Discovery SessionWhat Is Cloud Privacy Controls (ISO-aligned)
Cloud Privacy Controls (ISO-aligned) defines expectations for how organizations manage privacy and related controls. Compliance becomes durable when you treat it as an operating model: defined responsibilities, repeatable workflows, and evidence that stays current.
Neutral Partners focuses on making the requirements actionable—so the program works in production, not just on paper.
Where cloud privacy standards show up
Clarity on the variant and scope prevents rework and helps you build the right evidence the first time.
- ISO/IEC 27018 alignment: Cloud privacy controls commonly align to ISO/IEC 27018 (PII protection for public cloud processors) plus ISO/IEC 27017 (cloud security).
- Shared responsibility: Your obligations depend on cloud deployment model, tenant architecture, and how vendors handle PII.
Who Needs ISO/IEC 27108
ISO/IEC 27108 typically matters when you collect, use, share, or host personal data in a way that customers, regulators, or partners will scrutinize.
- Cloud SaaS providers: Need processor-grade controls and evidence for customer due diligence.
- Organizations migrating to cloud: Must clarify what is “inherited” vs. what they must operate and prove.
- MSPs and platform teams: Need standardized privacy controls across environments and tenants.
What ISO/IEC 27108 Covers
Most efforts fail when organizations try to “document” their way into compliance without aligning systems, vendors, and day-to-day operations. A practical program ties requirements to the workflows that generate proof.
- Processor safeguards: Restrictions on use, disclosure, and secondary purposes for PII.
- Transparency & notice: Customer-facing commitments that match actual configurations and operations.
- Deletion & return: Secure deletion, return of PII, and retention enforcement in cloud workflows.
- Monitoring & logging: Access logging, review cadence, and proof of incident response readiness.
Evidence Auditors Expect
Audits and customer reviews move faster when evidence is organized, traceable, and repeatable. Common evidence categories include:
- Governance: policies, roles, training, and management review records
- Operational: request workflows, tickets, reviews, and decision logs
- Technical: configurations, logs, encryption settings, and monitoring outputs
- Third-party: vendor assessments, contracts, and oversight evidence
Rule of thumb: if you can’t prove it with current evidence, you can’t rely on it.
ISO/IEC 27108 Roadmap
Move faster by running the work like a program: clear scope, owned controls, and a living evidence library.
Define scope and data flows
Map personal data, systems, vendors, and cross-border transfers. Confirm roles (controller/processor) and applicability.
Run a focused gap assessment
Compare current policies, controls, and workflows to the framework requirements. Prioritize the changes that unlock compliance.
Implement controls and workflows
Deploy operational controls (requests, consent/opt-outs, vendor governance) and harden security safeguards where needed.
Build an evidence library
Create repeatable evidence: logs, tickets, screenshots, reports, and narratives that tie to requirements and can be refreshed on a cadence.
Validate readiness
Do a pre-assessment style review, remediate findings, and package materials so reviewers and customers can follow the story quickly.
Make ISO/IEC 27108 a Growth Lever
Compliance becomes a revenue enabler when customers can trust your controls—and you can prove them quickly.
Schedule a Discovery SessionCommon ISO/IEC 27108 Gaps
- Assumed inheritance: Teams rely on cloud provider claims without mapping or evidence.
- Tenant isolation is unproven: Architecture claims exist, but testing and configuration evidence is missing.
- Deletion isn’t measurable: Retention and deletion are policy-only, not tracked or tested.
- Logging without workflows: Logs exist, but there’s no proof of review, alerting, and response.
How Neutral Partners Helps
We help you scope the work, implement what matters, and build evidence that holds up to review—without derailing product velocity.
What We Deliver
- Scope & data mapping: Clear inventories, flows, and role mapping so requirements match reality.
- Policies & notices: Practical disclosures and policy language aligned to product behavior and vendors.
- Workflow buildout: DSARs, opt-outs/consent, incident triage, and evidence capture built into operations.
- Vendor governance: DPAs/BAAs, subprocessor oversight, and shared responsibility mapping with proof.
- Sustainment: A cadence for refresh: evidence routines, metrics, and readiness check-ins.
Proof matters. Since 2017, we have maintained a 100% audit success rate across more than 700 successful audits and assessments.
ISO/IEC 27108 FAQs
Is this a certification?
Cloud privacy controls are often implemented as alignment to standards like ISO/IEC 27018 and assessed through audits, customers, or certifications that reference them.
What’s the first step?
Map PII flows and shared responsibility across cloud services, then define the controls you operate and the evidence you can produce.
Do we need to change contracts?
Often yes. Commitments in DPAs and customer terms must align to what your cloud architecture and operations can actually deliver.
What drives customer confidence?
A clear control narrative plus repeatable evidence—especially around access, logging, deletion, and incident response.